• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎05-24-2020 04:50 AM - edited ‎05-24-2020 04:55 AM

HP Recommended

Something is definitely not right.  You are still needed to do the F10 and set the configurations to default, then save.  Keep using the keyboard with a PS/2 plug (that is the round plug) until this situation is solved.

 

In the first post you stated "I am having a problem after I cleard my PC"  Please explain what you did there?


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎05-24-2020 05:00 AM

HP Recommended

Actually it was giving red light and before that I had fixed the redlight problem by cleaning the rams. So when I opened the pc it was full of dust so I plugged out everything and took it outside and cleared it. I didn't have a blower so cleared it with a cloth and some places with cotton. I closed and plugged it in and the first problen started appearing it kept getting stuck at memory check I did everything but nothing solved now what I did is removed all rams and turned it on then I put in one ram stick. Then the "F1" prompt started appearing I thought its fixed but when I pressed f1 it again got stuck but the f1 promt changed from "F1: Save changes" to "saving configuration". Now you know whole story.

Was this reply helpful? Yes No

‎05-24-2020 10:43 AM

HP Recommended

OK, that helps.

It would seem that you mat have disrupted a connection or a piece of hardware while doing the cleaning.  Please recheck all of the RAM and other cards, if any.  Recheck the power and data connections on the hard drive.

Verify the CPU and cooling fan are correctly seated.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->