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‎01-23-2025 08:21 AM

HP Recommended
Product: HP All-in-One - 22-df0013w

My computer just went blank while I was using it. It won’t turn on. It is connected to a good power source. 

Category:
1 REPLY 1

‎01-23-2025 08:42 AM

HP Recommended

Try a hard reset

 

  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Press F2 to run diagnostics: (v) 2.6 or later is recommended.


Makes sure you can pass the memory and disk test. If you still cannot power up then check warranty

 

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