Pavilion 27-d0044 mouse not working

[flredneck]

The mouse on my HP Pavilion all in one quit working. I want to know if I can get another one that will work with the built in donngel. Thank you for any help or advice.

[VikramTheGreat]

Hi @flredneck,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The HP Pavilion 27-d0044 All-in-One typically comes with a wireless keyboard and mouse that use a pre-paired USB dongle (often called a “nano receiver”) plugged into the PC. Here’s what you need to know:

Can You Get Another Mouse That Works With the Built-In Dongle?

• No, most HP wireless mice and keyboards are paired at the factory to their specific dongle. They do not support universal pairing like Bluetooth unless your mouse is Bluetooth-enabled.
• If your original mouse was using the HP dongle, a random HP wireless mouse will not automatically pair with that dongle.

Your Options:

1. Replace with HP Combo Set
   • The easiest solution is to buy an HP wireless keyboard + mouse combo that comes with its own dongle.
   • Example: HP 230 Wireless Keyboard and Mouse Combo.
      
2. Use Bluetooth Mouse
   • Your HP Pavilion 27-d0044 supports Bluetooth.
   • You can buy any Bluetooth mouse and pair it directly without using the dongle.
      
3. Order Original HP Mouse
   • If you want the exact factory-paired mouse, you’ll need to order the replacement from HP Parts Store using your product number.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat