Pavilion 27xi turn on problem

[RBJarrett]

The 27xi power button is a touch button. It will not allow the monitor to turn on, and it doesn't light up. Is this issue more related to the power button circuit or the main board in the unit?

[Jeet_singh]

Hi @RBJarrett,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having issues with your HP Pavilion 27xi won't turn on, don't worry as I have a few suggestions which should help you resolve this issue.

Let's try to perform a Hard reset on the Monitor.

Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
Step 6. Try a different cable connecting your monitor to your computer

If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. If the display is still not able to power on, I would personally suggest this could be a hardware failure. I would recommend you contact our HP phone support for available options.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Jeet_singh]

Hi @RBJarrett,

We haven't heard from you,

This Post is with reference to the thread you had recently created at your friendly neighborhood (HP Forums),

I would like to know if the resolution I had provided worked for you?

Please reply back in your public post as the private message board is not always monitored

If you have any other queries, feel free to reply back to the Jeet_Singh,

And Thank You for being a Valuable Member of our HP Family.

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Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner,

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Have a great day!

Regards,