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Pavilion 510-Pxxx - The Power LED Is Green but the Computer Will Not Start

2,200 2,490 147

5,467

HP Recommended

HP Recommended

Product: Desktop PC

Operating System: Microsoft Windows 10 (64-bit)

Hey I just purchased an HP Pavilion Desktop 510-pxxx, plugged everything in, got the green light on the back of the power supply, but it won't power on. What should I do?

Thanks

Bill

I am an HP employee

1 ACCEPTED SOLUTION

Accepted Solutions

69 47 13

5,409

HP Recommended

HP Recommended

Yes, I've seen this before, please check the voltage on the back of the PC to ensure it is set to 115 volts.

If not, follow the steps in this document:

http://support.hp.com/us-en/document/c05206048

The document is attributed to the following models:

V8N85AA(HP Pavilion Desktop - 510-p017c: Standard HP Product)

V8P09AA(HP Pavilion Desktop - 510-p010: Standard HP Product)

V8P10AA(HP Pavilion Desktop - 510-p020: Standard HP Product)

V8P11AA(HP Pavilion Desktop - 510-p026: Standard HP Product)

V8P12AA(HP Pavilion Desktop - 510-p030: Standard HP Product)

V8P56AA(HP Pavilion Desktop - 510-p009: Standard HP Product)

V8P97AA(HP Pavilion Desktop - 510-p021: Standard HP Product)

V8Q10AA(HP Pavilion Desktop - 510-p079: Standard HP Product)

V8Q11AA(HP Pavilion Desktop - 510-p089: Standard HP Product)

V8Q15AA(HP Pavilion Desktop - 510-p024: Standard HP Product)

V9A71AA(HP Pavilion Desktop - 510-p020t CTO: Base Unit-Configure to Order (CTO))

V9A72AA(HP Pavilion Desktop - 510-p030xt CTO: Base Unit-Configure to Order (CTO))

V9A73AA(HP Pavilion Desktop - 510-p040qe CTO: Base Unit-Configure to Order (CTO))

V9A74AA(HP Pavilion Desktop - 510-p050st CTO: Base Unit-Configure to Order (CTO))

I am an HP employee.

View solution in original post

1 REPLY 1

69 47 13

5,410

HP Recommended

HP Recommended

Yes, I've seen this before, please check the voltage on the back of the PC to ensure it is set to 115 volts.

If not, follow the steps in this document:

http://support.hp.com/us-en/document/c05206048

The document is attributed to the following models:

V8N85AA(HP Pavilion Desktop - 510-p017c: Standard HP Product)

V8P09AA(HP Pavilion Desktop - 510-p010: Standard HP Product)

V8P10AA(HP Pavilion Desktop - 510-p020: Standard HP Product)

V8P11AA(HP Pavilion Desktop - 510-p026: Standard HP Product)

V8P12AA(HP Pavilion Desktop - 510-p030: Standard HP Product)

V8P56AA(HP Pavilion Desktop - 510-p009: Standard HP Product)

V8P97AA(HP Pavilion Desktop - 510-p021: Standard HP Product)

V8Q10AA(HP Pavilion Desktop - 510-p079: Standard HP Product)

V8Q11AA(HP Pavilion Desktop - 510-p089: Standard HP Product)

V8Q15AA(HP Pavilion Desktop - 510-p024: Standard HP Product)

V9A71AA(HP Pavilion Desktop - 510-p020t CTO: Base Unit-Configure to Order (CTO))

V9A72AA(HP Pavilion Desktop - 510-p030xt CTO: Base Unit-Configure to Order (CTO))

V9A73AA(HP Pavilion Desktop - 510-p040qe CTO: Base Unit-Configure to Order (CTO))

V9A74AA(HP Pavilion Desktop - 510-p050st CTO: Base Unit-Configure to Order (CTO))

I am an HP employee.

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