Create an account on the HP Community to personalize your profile and ask a question
09-25-2020 04:07 PM
So I bought this all in one back in 2015 with windows 10 pre installed, I went to take care of things for school as I'm a year away from graduation and it won't start. The power indicator above the button flashes not in some pattern it just flashes and you can see the screen power up the mouse gains light for the laser then it shuts off instantly as if I'd unplug it. The middle number is 23 - q113w
09-26-2020 11:13 AM
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.
You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.
Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
If that link does not provide the results you want then use the main HP link:
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community