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HP Recommended
HP EliteDesk 800 G2 Base Model Small Form Factor PC

Hey everyone

So last week, I went to bios and did a bios update not online but from storage and seems to find a newest bios version. I decided to download it and waited, after that a message told to not interrupt to process and the computer will turn off and on several times i just need to wait. So ya i waited for like an hour and half and i knew something is off i unplugged and plugged it again and ya here we are a boot loop

8 REPLIES 8
HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.

Tap the ESC key about once a second after you see the LEDs on the keyboard flash until the menu with F2 comes up
Do not allow any updates if disk or memory fail, especially a BIOS update.

 

can you pass diagnostics?


There are several versions of the 800

Please provide the Product ID  for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.. 

 


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I am a community volunteer and do not work for HP. If you find
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problem please mark this as a solution so others can find it
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I can't tap on anything, the LEDs on keyboard never lighten up, even the mouse. It's like it never detected anything. it only detected  the Hard disque. Nothing showed up on screen.

It's an HP EliteDesk 800 G2 SFF and for the products ID : L1G76AV

It's all happened because of updating the bios version. 

HP Recommended

try bios recover using the "B" method

 

HP support video for bios recovery

Click here to see how to recover your BIOS.
Do 1, 2, and the first part of 3.
For the second part of 3 you will need a USB flash drive and possibly an
older BIOS if the recent BIOS caused the problem

For laptops, step 2 "CMOS reset" there is no cmos battery nor cmos switch and no need to open the laptop. Use the Windows key + 'v' as explained here.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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I forgot, it's a desktop HP EliteDesk 800 G2 SFF so no it's not a laptop. Also i tried these methods before except the USB recovery method which i can't make one because i don't have other computer and how to get old bios version? I remember that before the problem happened it was using a bios version of 5 juin 2016

HP Recommended

Go here and expand revision history

https://support.hp.com/us-en/drivers/swdetails/hp-elitedesk-800-g2-small-form-factor-pc/7633277/swIt...

 

I did not see a June 2016 release.  Pick an older one that makes sense .  For example, 2.45 version actually fixes a few real problems.  Just do not pick the last one as that probably caused the problem.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Alright i took the 2.22v since it was the one using it before losing it

So what's next? How I'm gonna make a usb recovery? I don't have another working computer.

All i have is a phone and I really need a computer to work with.

I found that buying another motherboard will fix but which motherboard gonna fit on this computer?

Thank you very much for your instant reply never had such a service like that.

HP Recommended

I wanna add something else, sometimes when i turn the computer. I hear some combinations of beeping, 2 longs beeps (2 reds), 4 shorts beeps (4 whites). What does it mean?

HP Recommended

not good

Click here for AIO or desktop codes

The red light blinks twice, and then two, short white light blinks (2 long red, 2 short white)

This condition indicates that the main area (DXE) of the BIOS has become corrupted and no recovery binary image is available. It can also occur when updating the BIOS.

 

-----------

 

You cannot recover using the win + "B" but possibly you can boot the USB  that has the old bios.   That was the second part of the 3rd step I wrote about here

 

---------

 

If that does not work then you need to replace the bios or flash it using a CH341A programmer

as described here .  it is a long read unfortunately.  Any good shop could to it.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.