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- HP Community
- Desktops
- Desktop Boot and Lockup
- Pc stuck on loop after rest

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12-16-2023 03:45 AM
Hi, I recently did a factory reset on my desktop. I left my desktop to reset itself then after a few hours it kept rebooting by itself stuck on 64%. I force shut down on the desktop and it’s still the same. I left it overnight with 64% and the next morning it was still doing the same thing. If anyone has any solutions please let me know.
12-16-2023 03:53 PM
Hi @Joh79
I would do the factory reset with only a keyboard, mouse, and monitor.
It looks like your PC may have a hardware problem.
Start the PC. Repeatedly tap the "ESC" key.
Select "F2. Run system and component tests.
Regards
12-16-2023 08:10 PM
Hi Bill thanks for the advice! I did the scans and stuff and it says hard drive ssd smart check failed. But my desktop never came with any hard drives is that normal. I was able to run the pc fine without any hard drives initially.
12-17-2023 04:15 AM
Hi @Joh79
My pleasure.
Yes, your PC does not have a slow platter HDD.
The operating system is installed on a 1 TB PCIe NVME SSD. This drive connects directly to the MB. It looks like a stick of gum.
You may have to replace this part. Or contact HP If the PC is in warranty.
I don't know if data would be recoverable on this drive since you were doing a factory reset. A factory reset normally overwrites the drive.
Your PC should qualify for the HP Cloud Recovery option if you personally replace the SSD
Regards