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HP Recommended
HP All-in-One - 22-b016 (ENERGY STAR)
Microsoft Windows 10 (32-bit)

I have my aunts pc (she passed away).  The pc loads but without a password I can't go any farther.  Is there a way to either bypass and reset the password or even reset to factory settings.  I would like to recover her photos but if it is not possible that is ok.

Can anyone help me out with this issue?

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Regards,
MayS.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.