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‎06-23-2023 10:43 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello.

 

I just bought this PC and once I tried to start it up the GPU and CPU turns on for 2 seconds then shuts off again. 

 

Specs: GEFORCE 2060, AMD 7 5700G processor 

Category:
2 REPLIES 2

‎06-23-2023 11:13 PM - edited ‎06-23-2023 11:15 PM

HP Recommended

Hi @FemaleInNeedOfH 

 

I would return the PC to the retailer for a refund/exchange if you can't do an OOBE (Out Of Box Experience).

 

Regards

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‎06-24-2023 05:49 AM

HP Recommended

I would try to return it to the retailer as @Bill_To suggests.  If it is new, that is the way to go.  Trying to get a warranty repair from HP will result in a refurbished PC instead of a new PC.  Assuming you are OK with that, then approach HP support for a warranty repair authorization.


I'm not an HP employee.
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