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VP20
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Message 1 of 3
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Solved!

Pc won’t reboot

HP Recommended
HP ENVY700 pc series
Microsoft Windows 7 (32-bit)

My pc won’t reboot, when I switch the poweron the “automatic repair” screen comes and we tried all the resetting and rebooting options available. Even did the quick and extensive tests, still it won’t reboot and it’s coming back to the blue screen with  “ automatic repair” 
can anyone help to resolve this? 

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WAWood
Level 16
Level 16
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Message 2 of 3
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@VP20 

Are you really STILL using Windows 7? If so, that is a serious issue -- for several reasons.

 

First, Microsoft no longer supports it and HP no longer carries recovery media for it.  That means the usual places you go to get Windows install media, to restore the PC, no longer have it.

 

Second, just AFTER MS stopped supporting Win7, there were lots of posts on the Internet about a Shutdown Issue.  Microsoft relented eventually and released a patch for that.  But since they no longer support Win7, they won't be doing anything about any more Windows Update issues -- and that is what this appears to be.

 

Third, if this PC still has the original drive, that is most likely failing and that will cause the loop you are seeing because Windows Update is trying to repair itself, fails, tries over again, fails -- and so on.

 

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

 



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,829
Message 2 of 3
Flag Post
HP Recommended

@VP20 

Are you really STILL using Windows 7? If so, that is a serious issue -- for several reasons.

 

First, Microsoft no longer supports it and HP no longer carries recovery media for it.  That means the usual places you go to get Windows install media, to restore the PC, no longer have it.

 

Second, just AFTER MS stopped supporting Win7, there were lots of posts on the Internet about a Shutdown Issue.  Microsoft relented eventually and released a patch for that.  But since they no longer support Win7, they won't be doing anything about any more Windows Update issues -- and that is what this appears to be.

 

Third, if this PC still has the original drive, that is most likely failing and that will cause the loop you are seeing because Windows Update is trying to repair itself, fails, tries over again, fails -- and so on.

 

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

 



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
VP20
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Message 3 of 3
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HP Recommended

Thank you very much for the detailed response. Yes that worked, instead of doing the extensive test / quick test, I did the option to reboot without saving the files. So windows reset everything and gone back to the factory setting loosing all previous settings, programs and files☹️
But the good news is I could Upgrade it to windows 10 now.  
thank you very much for the help. 

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