Please Help.

[Pia112]

Hi,

I am out of the USA and cannot find physical help.

My 

HP Spectre x360 - 13-ae013dx

is shutting itself down with those error messages:

1. 3F0 Boot Device Not Found or Hard Disk Error

2. The system has detected the storage capacity of the battery .

Please help.

Thanks.

Pia

[WAWood]

This nearly always means the primary drive has failed, will need to be replaced, and Windows reinstalled on the PC.

See the following HP Guide for more information:

https://support.hp.com/au-en/document/ish_3053911-2842957-16

[Pia112]

Thank you!

Technician here in Sicily proposed to replace the battery with a compatible so NOT original for 120euros. What do you recommend? Should I proceed with it?

They suggest leaving the DRIVE alone.

Thanks,

Pia

[WAWood]

That error means the drive is failing -- NOT the battery.  You could replace the battery but you would still be getting the same problems -- and they will only get worse.

[Pia112]

 

These 2 messages compete with each other :(.

Is the hard disk issue fixable ? The store is not offering help at this time…

Thanks a million 🙏

Pia

[WAWood]

These are two different issues.

The 60x error is for the battery.

Here's a document from HP about battery charging issues:

https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging

AndhHere's a video from HP Support about troubleshooting battery issues:

https://www.youtube.com/watch?v=VCE6cQbzUrI

The 3F0 error is for the drive.