Please help. How to remove 'HP Hard Drive Self Monitoring System' notice?

[diggadang]

Hi everyone,

Can someone please help me in disabling this notice I receive before booting into Windows? "Notice: Hard Drive Self Monitoring System has reported that a parameter has exceeded it's normal operating range. HP recommends that you backup your data regularly. Press F1 to continue." I found no options to turn this off. After I press F1 and exit the BIOS. I am booted into Windows 8.1 normally.

I just bought a new Seagate SSD drive "ST240HM000" 240GB, 6GB/s SATA and installed it into my desktop which is a HP Compaq 6000. There is nothing wrong with the hard drive since I have already done diagnostics and tests. I've already tried Pre-boot system assessment, HP Diagnostics in F9 and HP Diagnostics from the CD that came with my computer. Nothing is wrong with my HP Compaq 6000. (Nothing has been wrong until I installed this SSD drive receiving the notice) The computer passed all Diagnostic tests it was given. I did the entire test (which took all day). The hard drive is not defective. I have fully installed Windows 8.1 on it as well. The hard drive has passed all tests and I found no errors with the hard drive.

I am assuming my motherboard or BIOS does not recognize the hard drive since it is a SSD (Internal Solid State Drive). I have checked if there are updates for my BIOS in HP support but there hasn't been since 2015. My BIOS is already updated to 2015. I think the BIOS may be reading the drive as exceeding the operating range but the hard drive should still work since it is SATA 2.0. The data transfer just won't be 6GB/s. I've tried everything I can think of.

Please if someone can help me on what to do or what I should look for to turn off this notice? This has been frustrating me all day.

Thank You!

[PrinceAkai]

Did you get a solution to this? Been get this message for last day and can't access PC at all, all other forums suggest hard drive could be 'dead'!

[Irfan_06]

Hi @diggadang,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds like you're dealing with an issue where the BIOS on your HP Compaq 6000 is incorrectly flagging your new SSD, even though you've done extensive testing and confirmed that the drive itself is not faulty. The error message you're seeing ("Hard Drive Self Monitoring System has reported that a parameter has exceeded its normal operating range") is typically related to the SMART (Self-Monitoring, Analysis, and Reporting Technology) feature of the drive, which monitors the health of hard drives and SSDs.

The fact that you're receiving this error after installing a Seagate SSD may indeed be due to your system's BIOS not fully supporting the SSD, or it might be misinterpreting the drive's characteristics.

Here are a few steps you can try to address this:

1. Check the BIOS Settings:

• Access BIOS Setup: Restart your computer and press F10 to enter the BIOS setup.
• Look for Drive Monitoring or SMART Settings: Once in the BIOS, look for any options related to hard drive or SMART monitoring. You may find a setting called “SMART Reporting” or “Hard Drive Monitoring”. Try disabling this feature to prevent the BIOS from flagging the SSD as faulty.

If you can't find the SMART settings in the BIOS, it might be because your BIOS version is older and doesn't have a fine level of control over these options.

2. Check for Drive Compatibility:

Since you're using an SSD in a system that was originally designed for traditional hard drives, the BIOS might not recognize the SSD properly, which could cause it to flag warnings incorrectly. You've already checked for BIOS updates, but you may also want to verify whether your specific model of the HP Compaq 6000 has full compatibility with modern SSDs. In some cases, older systems have limited compatibility with newer SSDs, especially if the SSD uses features (like AHCI or TRIM) that the older BIOS might not support fully.

Verify Drive Mode (IDE vs AHCI): In the BIOS, check if the SATA controller is set to "IDE" or "AHCI." AHCI is generally better for SSDs, as it supports features like NCQ (Native Command Queuing), but switching this might require reinstalling your operating system since the mode change can affect how the OS interacts with the drive.

3. Disable SMART Checks in BIOS (if possible):

Some older systems allow you to disable SMART monitoring entirely. If you don't see any specific option related to SMART, try looking for a general "Drive Settings" or "Advanced" section in BIOS where you might be able to turn off the drive monitoring feature.

Steps:

• Enter BIOS using F10 during startup.
• Navigate to the Advanced or Integrated Peripherals tab (the exact name may vary).
• Look for a setting related to SMART Monitoring and disable it (or change it to “Disabled” or “Off” if available).
• Save changes and exit.

4. Try a Different SATA Port:

If the issue persists, try connecting the SSD to a different SATA port on the motherboard. Sometimes, certain ports on older motherboards may not handle modern SSDs well, especially if they are on different controllers (e.g., Intel vs. third-party controller). Try switching from SATA 0 to SATA 1, or to any other available port.

5. Test in a Different System:

If possible, test the SSD in another computer. This will help you verify whether the issue is related to the drive itself or the compatibility between the SSD and your HP Compaq 6000's motherboard/Bios.

6. Disable the HP Diagnostics on Boot:

If none of the above solutions work and you're still being asked to press F1, you could potentially try disabling the diagnostic tool entirely. Sometimes, the boot process checks the drive with HP's built-in diagnostic utility, but you can change this behavior in the BIOS:

• In the BIOS, look for an option related to “Boot Options” or “Boot Order”.
• See if you can disable the automatic hardware checks during boot.
• If you disable HP diagnostics during boot, it might bypass the error message, though this might not fully resolve the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[diggadang]

Thanks for quick reply Irwin6. Ok I will try contacting Seagate for a possible solution.

[PrinceAkai]

Do you have the SSD plugged into the first SATA port?

I cannot find anything in the manual about disabling SMART, although I'm a bit disappointed in Seagate's response to your query.

[diggadang]

Hi PrinceAkai,

I have contacted Seagate. Their reply was that "You will need to contact HP about their software since it is the HP parameters that are off giving you the message. We cannot tell you how to change the parameters on their software to have those warnings stop. " Their firmware is up to date since the SSD is pretty new.

I did however, plugged my Seagate SSD to another computer and the notice does not come up. The other computer actually boots into Windows successfully. Right now, I will contact Dell to see if I can get any help with this. If you have any solution for this PrinceAkai, please let me know. Thanks! 

[diggadang]

Yes it is plugged in the first SATA port. I even tried to plug in third SATA port and the Notice still shows up. Yah I can't find anything to disable the SMART either. I searched online and some places say go to BIOS but I looked everywhere in my BIOS and there is no option to turn off SMART. I guess my motherboard may be out of date for the SSD drive then?

[diggadang]

Oh I see. Thanks PrinceAkai for replying anyways. I am disappointed with Seagate's response too. Their SSD should be compatible with my HP. Not sure what to do now =/

[PrinceAkai]

I don't know where you got it, but you could return it and get the Crucial drive.

[soldierx5]

I have the EXACT same issue with the ST240HM000 doing this same thing in two of my Envy 13 machines.  the SSDs work perfectly fine in any other laptop. I have simply been living with the press F1 to retry reboot, then the SSD magically boots fine in these laptops

Please help!

Thanks

Robbie