cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
2,284
Flag Post
HP Recommended

Post Error - An NVMe Device is reporting a SMART Error.

Z440
Microsoft Windows 10 (64-bit)

Howdy - After doing a manufacture recommended firmware update on my Intel 1.2 TB 750 Series SSDs that are normally in a RAID 0 configuration, I am now getting a POST Error message on booting.  There are no error codes, only two messages that read "An NVMe Device is reporting a SMART Error.  Press ENTER to Continue"

 

I contacted Intel and after looking at the SMART log, they said there are no error messages and therefore are unsure why I am getting this POST error message.  I updated the drivers to what Intel recommended.

 

Thanks!

3 REPLIES 3
Highlighted
Level 15
28,004 27,539 1,809 5,043
Message 2 of 4
2,200
Flag Post
HP Recommended

Post Error - An NVMe Device is reporting a SMART Error.

Hi,

 

One thing that is known for sure is to backup the Intel 750 before updating the firmware (Intel recommendation). Did you take an image of the RAID volume prior to updating the firmware? 

 

Are both Intel 750 SSDs at the same firmware level?

 

Possibilities? Bad firmware update, hardware failure, bad BIOS, meta data on SDDs are out of sync

 

Try running the latest HP UEFI diagnostics on the Intel 750s.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
2,185
Flag Post
HP Recommended

Post Error - An NVMe Device is reporting a SMART Error.

Thanks for responding Big Dave,

 

I intended to rebuild the RAID after the update, so the RAID was "removed" before applying the update.

 

Yes, both SSDs are reporting the same current firmware, so apparently the firmware update took.

 

Just to see what would happen, I rebuilt the RAID after I did the update and started receiving the BIOS errors and everything worked.

 

Per your suggestion, I tried to run the diags but the drives are not showing in the list of drives that can be tested even though the drives are temporarily, individually formatted and visible in Windows Explorer.

 

phil

0 Kudos
Highlighted
Level 15
28,004 27,539 1,809 5,043
Message 4 of 4
2,182
Flag Post
HP Recommended

Post Error - An NVMe Device is reporting a SMART Error.

Phil,

 

Removing RAID was correct as the flash process needs the Intel 750s in AHCI mode.

 

You should be able to verify the Intel firmware level via Windows --> Device Manager --> Disk Devices -->properties  Look under status.  Intel's utilities should also give you the firmware level.

 

 

Try running the diagnostics from USB Flash.

 

HP Hardware Diagnostics  

 

You might want to check the support server for a BIOS update.  The latest BIOS update has quite the history. There are other firmware updates posted that perhaps you might want to consider installing.

 

 

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation