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07-21-2020 11:06 AM
Product: Pavilion 23-q110
Operating System: Microsoft Windows 10 (64-bit)
When I press the start button to turn the computer on, it beeps medium tone 3 long beeps then higher tone 4 short beeps, then pauses. It does this a total of 5 times and then starts and appears to work normally. In fact, I'm typing this using the same computer right now. Should I be concerned that a problem is developing that could eventually cause my computer not to work or make my data unrecoverable, or should I just ignore it? Why is the computer doing this? I tried changing out the little battery for a new one on the motherboard and the old one was still putting up 3.1 volts open circuit and tests "good" at 1 mA. I tried jiggling any push connectors I could find and jiggling what looks like memory cards that plug into stacked slots over the motherboard. I cleaned the dust out of the fan, which had the only visible dust in the enclosure. After doing all that my computer still beeps all the same, although in the last month I did have a few startups where the computer simply started immediately without beeping. My boss says just unplug whatever is beeping, but I think that would disable my speakers, which I sometimes use.
1 REPLY 1
07-23-2020 05:53 PM
@shawnzte Welcome to HP Community!
I understand that you are getting beep sound while power on the computer.
The issue seems to be the hardware part, I would suggets you contact our phone support and check for the support option.
If the product warranty is expired, it will charge for the repair.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Keep us posted,
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