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Locked

‎08-26-2020 05:02 PM

HP Recommended
Product: Omen 870 DT PC
Operating System: Microsoft Windows 10 (64-bit)

Hello someone recently put a power on password on my computer as a joke, when I used their password it worked but my keyboard or mouse wouldn't work when I was on the standard login screen. So I reset the bios with removing my battery chip, and removing and putting back the cmos jumpers, there has been no success. I really need help with this problem. Please anyone who might know information would be appreciated greatly.

1 REPLY 1

‎08-26-2020 05:08 PM

HP Recommended

Hi Dj4Jesus

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

If the problem is the windows password, you can try the microsoft web support. https://support.microsoft.com/en-us/help/4490115/windows-change-or-reset-your-password

 

Regards. 

 

 

I work on behalf of HP.
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