Power supply issue

[Abe123-]

I have a CR0024 all in one and every time I plug a different power supply and it says incorrect adapter I’m wondering if it has to be specific voltage I thought there was a 5% variance but does this need exactly 9.5 V or will it work with a 20 V etc. Because I bought a universal one from Walmart that is 19 V and it does not work or is it not a power related problem at all?  It’s my birthday

[Irfan_06]

Hi @Abe123-,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with using your all in one PC.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Is there an issue with the old power supply you have?

Take care and have a great day ahead!

Irwin6

HP Support