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‎08-12-2024 07:43 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop is stuck on a black screen that says preparing automatic repair

 

Category:
2 REPLIES 2

‎08-12-2024 08:54 AM

HP Recommended

Hi @tmg777 

 

The causes can be many, a damaged Windows system file, in that case you have to reinstall Windows, or it could be the disk damage, for that you must do a test, when turning on the computer press the F2 key several times, it enters diagnosis , select the disk, run the test and check if it passes or gives a failure ID.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎08-13-2024 11:54 AM

HP Recommended

2016 HP all in one desktop, running Windows 10, had black screen. Monitor will power on and display HP logo for a split second, then power off. I tried the F2 suggestion and ultimately arrived at the Home Screen, but never got the sign-in option. Replaced mouse batteries, just in case, but never got the sign-in prompt. Eventually, monitor powered off and screen is again black. F2 didn’t work this time.

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