Press esc for startup menu

[Wrknmom0203]

I ran the updates and now when I turn on my computer I get a screen that gives me the processor type speed ect and says press esc key for startup menu. The esc key nor any other key works. I’ve replaced the internal battery. I’ve unplugged held down the power for 10 sec , plunged back in , and tried other keyboards. Still nothing. This was an expensive computer that is barley a year old (problem happened shortly after warranty expired) please help!

[sandytechy20 · Accepted solution]

@Wrknmom0203

Welcome to HP support community.

Let's perform a power reset as per HP standards:

Ensure your device is OFF.

Unplug all the external devices (If any).

Disconnect the power from the computer

Press and hold the power button for about 30 seconds.

Connect the power supply

Press the power button to turn on your device and check if the issue persists.

If the issue persists, after the above steps, try the below:

To recover an earlier version of the BIOS on your computer:

1. Turn off the computer.

2. With the computer off, press and hold the Windows key and the B key at the same time.

3. Still pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

   NOTE: 

   If the key presses do not work, press and release the Power button, and then immediately, press the Windows and B keys at the same time, repeatedly, until the computer beeps or opens the BIOS update screen.

   The power LED light remains on, and the screen remains blank for about 40 seconds before anything displays on the monitor. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.

   

   • If the HP BIOS Update screen displays proceed to the next step.

   • If the HP BIOS Update screen does not display, do one of the following depending on the condition:

   • Computer starts into Windows: The computer starts into Windows if the power button and keys are released too soon. Repeat the previous steps, holding the power button down for 2 or 3 seconds.

   • Power LED light turns off: The computer turns off if the power button is pressed and held down too long. Repeat the previous steps, holding the power button down for between 2 and 3 seconds.

   • After repeated attempts, the HP BIOS Update screen does not open: Your computer does not support this function or it has a hardware problem that is preventing the tool from opening.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 4 ONWARD

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Wrknmom0203]

Thank you, none of these worked so I took it in and the local hp certified tech said my motherboard is shot, and Thur vendor is not able to order the part. Do you know  how to find someone who can get the part and fix it?

[sandytechy20]

@Wrknmom0203

You can order it from HP part store

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.