Printer not recognizing refilled ink cartridges

[bklebanoff]

The printer is not recognizing refilled ink cartridges--printer is under warranty and I want to submit a warranty claim to get my money back for this defective product as soon as possible.

[Gaya1239]

Hi @bklebanoff,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

click here and please check HP Printers - Dynamic Security enabled printers

I hope this helps! Keep me posted. 

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