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HP Recommended
Microsoft Windows 10 (64-bit)

Turned on my PC and it took awhile. Got a black screen with just computer information. Chatted with a local guy & he thinks the HD failed. Here's a couple of pics.  PC is not even 2 years old.  Any idea

pc1.jpgpc2.jpg

2 REPLIES 2
HP Recommended

@jdr1984 

The display of specs tells us nothing useful.

 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I spent a couple hours with HPSupport & tried everything. I'm getting a box today to send it back, cause it's under the extended warranty. Yes, it has an ssd. Just really f'n annoying cause my other pc isn't that great either.

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