cancel
Showing results for 
Search instead for 
Did you mean: 
CAE1992
New member
1 0 0 0
Message 1 of 2
191
Flag Post

Problems starting my computer

HP Recommended
Spectre 13
Microsoft Windows 10 (32-bit)

My computer is having trouble with starting. I start it and the HP logo pops up with a line that reads "Automatic Processing", then shuts off. I tried running a diagnostics test but every thing reads fine. I tried doing a factory reset but doesnt work. The CAPS key does light up, if that is helpful. I have a HP Spectre 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,671 22,658 1,360 1,376
Message 2 of 2
Flag Post
HP Recommended

@CAE1992

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try restoring the BIOS back to defaults

 

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

If the issue persists and since all the Tests passed, try a System Recovery using the Recovery Media

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation