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Product Information not valid error on desktop.

HP Recommended
HP ENVY DESKTOP 750-435st CTO
Microsoft Windows 10 (64-bit)

Got the invalid or missing product information error message. 

Nothing was done to the computer. The system board has not been changed. 

How do I fix this?

Many Thanks.

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HP Support Agent
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HP Recommended

@Ray4noone You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

 

To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SELECT THE DROP-DOWN THAT SUITS YOUR DEVICE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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