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Kzl-Smzl
New member
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Message 1 of 2
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Product number:H3Z92AA Won't boot past HP logo 6/4/2021

HP Recommended
HP Pavilion p7-1423w Desktop PC
Microsoft Windows 10 (64-bit)

Hello Everyone,

 

I believe my computer did an automatic update the other night. The next night, I was surfing and my VPN got disconnected.  This was the first time that had ever happened, but it turned right back on. After a few minutes I got suspicious and decided to run a virus scan, but I had too many processes running at once. So I decided to restart the machine and do a virus check on startup, but I only got to the small HP logo.   Before, I've always been able to make it to the safe mode with networking to figure something out, or find a phone number for customer support, but it seems like my warranty is too out of date for any actual technical support time, and that makes me pretty angry.20210604_034630.jpg20210604_034639.jpg20210604_034646.jpg20210604_034702.jpg20210604_034708.jpg20210604_034723.jpg

 

I have these options in the attached photos. I have videos on my hard drive that I cannot lose.

 

Thank you,

 

K.

1 REPLY 1
TheOldMan
Level 15
Level 15
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Message 2 of 2
Flag Post
HP Recommended

While this scenario is frustrating, it might be just a Windows problem.  Before doing anything else run the diagnostic to verify the hard drive did not fail.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  Please report the findings accurately and the full results.


I'm not an HP employee.
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