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12-04-2023 10:40 PM
Product: HP Pavilion Gaming Desktop PC TG01-2000a (2Z6E2AV)
Operating System: Microsoft Windows 10 (64-bit)
Hello,
I recently upgraded from the default SK hynix KOREA 1Rx8 PC4-3200AA-UA2-11 (2x) ram sticks of the default to some 2x 16gb 1.2v Crucial Ram. Both are DDR4 3200 and the crucial information says that it is compatible with my AMD Ryzen 5700G (full specs down below). Lately, my computer has been either freezing or crashing/attempting to restart (Event Viewer says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.") I have run Windows Memory Diagnostics on the Crucial Ram and it said no problems were detected. ** Any advice is greatly appreciated.
Possible solutions/problems my friend and I have brainstormed:
I may have bumped my motherboard with my ram sticks and thus it is a MB issue. MB may need to be replaced or fixed.
Power draw of the default ram (SK hynix) is less than the Crucial 1.2V -> insufficient PSU or faulty outlet/breaker. Changed outlet (within the same breaker room), problem persists but it might be slightly better? Reset the breaker while on old outlet, problem persisted. Have not attempted to move rooms yet.
Friend suggested to "Turn off AMD xmp oc for ram" (not really sure what that means)
Sub problem UEFI does not boot on my ASUS monitor so I had to borrow a Dell monitor from my mom which does display my UEFI.
No option to change any XMP settings in UEFI, Running version 9.1.0.0 of UEFI, Installed software from www.hp.com/go/techcenter/PCDiags as suggested by UEFI. No software updates available for BIOS/UEFI. Conclusion could not turn off AMD xmp oc.
Performed many of the relevant core UEFI hardware diagnostics, all passed.
Friend suggested I remove/reinsert MB battery; have not performed.
Timeline:
11/29
Received ram through mail and installed same day ~4pm.
11/30
Worked fine for full day(?) Computer did freeze randomly around 8 am. It was frozen at log in screen despite being left on for the night. Hard reboot and worked fine.
12/1
Same issue, Computer froze around 8 am. Hard reboot and worked fine.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX*
4-5 pm, PC started hard crashing. Hard crashing being, I could barely make it into the loading screen to up to 10-15 min of use on the computer before it frozed or outright crashed. As mentioned before, Asus monitor has trouble loading boot screen and displays a bunch of static. Attempted to download memetest86 to flashdrive, failed twice before imaging flash drive. Did not wind up using memtest86 and used Windows Memory Diagnostics.
12/2
Went to Best Buy. Considered going to geek squad for services. Did not decide to use their services as it was 180 for membership to use geeksquad + device was not even bought from Best Buy. *** Problem did not manifest after plugging in computer at Best Buy using their power cord + hdmi (different port for hdmi). Problem persists.*
12/3 to present
Problem persists. *
Full Specs:
Windows 10
AMD Ryzen 7 5700G
Integrated: AMD Radeon™ Graphics
Discrete: NVIDIA® GeForce RTX™ 3060 (12 GB GDDR6 dedicated)
Default RAM: 16 GB DDR4-3200 MHz RAM (2 x 8 GB)
Upgrade RAM: 32 GB DDR4-3200 MHz RAM (2 x 16 GB)
512 GB PCIe® NVMe™ M.2 SSD
1 TB 7200 rpm SATA HDD
400 W Gold efficiency power supply
*****
Here is the original buy page, I do not know what motherboard I have
Btw, every * is the amount of times my PC has crashed while writing this in notepad. Please send help, this took 1.5 hours to write.
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