Random Reboots

[BaffledInMD]

I currently operate on an HP Envy 700-210.  It started randomly rebooting. Took to Best Buy and they blew out all the dust and reseated the fan.  They claimed it was working upon returning to me. Took it home, and it does same thing.

Took to a computer guy, who upgraded memory, HDD to 2TB and partitioned the drives. A month later it randomly reboots again.  He tested all the upgrades, fans and power source.  He thinks its the motherboard.  

Trouble is Ive paid him $600 for these upgrades. My system is old. Dont know what else to do…HELP???!?!

[Bill_To]

Greetings @BaffledInMD 

Welcome to the HP Forum.

Random restarts can be caused by: faulty components (MB or any component or peripheral connected to the MB or the PC), power delivery problems (power supply), or buggy drivers and or/Windows problems.

Configure Windows to blue screen when the PC restarts:

Enter Advanced System Properties in Windows Search if you can do this before the PC restarts. Select the result.

Select Settings in Startup and Recovery which is located in the Advanced tab.

Uncheck automatically restart and click okay. Click okay again.

The PC should blue screen the next time it does a random restart.

Get back to the Forum with all the blue screen error codes you may see. The error codes may help to identify the cause.

It looks like the PC worked okay for a month after a PC Tech did some stuff. That is very strange to see the PC work and then become unstable.

Did the PC tech back up your PC's data and then reinstall Windows? Seeing the same problem after reinstalling Windows would point to a hardware problem.

Regards