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HP Recommended

Hello,

 

I have (3) HP 22-DF0xxx that failed when this update was sent out.  All 3 were still on Windows 10 Home .  I had multiple others that had been upgraded to Windows Pro and they were fine.  I tried pulling the file with a flash drive and also took the machines to Best Buy (certified HP repair center) and they told me they are not fixable?  How can 3 machines go bad at a time.  It's definitely an update fail with Windows 10 Home.  Any other advice?  I would think the Best Buy techs followed these directions also, but maybe they pulled the wrong recovery file as mentioned early in your post?

1 REPLY 1
HP Recommended

Hi:

 

It appears that any HP AIO PC with a MonkD motherboard such as yours has, the latest BIOS update fails.

 

There has to be 30 - 40 posts about this problem in the last two weeks.

 

Link to the F.41 BIOS update.

 

https://ftp.hp.com/pub/softpaq/sp141501-142000/sp141980.exe 

 

The is link explains how to create a BIOS recovery flash drive.

 

I've already provided the BIOS file you need, which is good for either W10 or W11, so you can ignore the part regarding how to find the driver you need.

 

Updating the BIOS on HP Consumer Desktops outside of Windows 11| HP Computers| HP Support - YouTube

 

Here is how to use the BIOS recovery flash drive after it has been successfully created:

 

After you create the USB BIOS recovery drive, follow the instructions that show up after the USB recovery drive has been successfully created.

 

1. Power off the device to be recovered.

 

2. Insert the USB flash drive into a USB port.

 

3. Power on the device.

 

4. The device may reboot up to 3 times with indicator lights on the keyboard flashing, or the screen appearing blank for short time.

 

Hopefully, that will fix the problem for you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.