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Featured blog article:

‎09-14-2026 11:41 AM

HP Recommended

I have the same problem that screen appears and my keyboard does not work .
I couldn't find any solution and I got stucked in a loop :((

I haven't used my computer for nearly three months and have given up hope.
Did you find a solution for it?

Reply
1 REPLY 1

‎09-23-2026 07:25 AM

HP Recommended

Hi @Erfan148 

 

Welcome to the HP Support Community! We're happy to have you on board!  

  

To help us get started on resolving your issue, could you please share the product number of your device and share the picture of the error displayed? 

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following link to resolve the issue:  

https://support.hp.com/us-en/document/ish_9642671-9641393-16 

 

We're looking forward to helping you get back up and running!  

 

Best regards

I'm an HP Employee.


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