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Locked

‎07-28-2021 04:35 AM - last edited on ‎07-29-2021 05:32 AM by Retired

HP Recommended

Hello,

how did they solve the problem? I have the same thing. hp support says I need to replace the motherboard.

I tried to set up "HP Sure". Unfortunately, this failed and now I can no longer get into the bios or the windows.

Category:
2 REPLIES 2

‎07-28-2021 05:07 AM - edited ‎07-28-2021 05:10 AM

HP Recommended

please stay in your own thread here
And we do not know if it is the same problem in the previous topic , we are not told if it is the windows password, or motherboard

If you've blocked your motherboard, and hp told you to replace it, there's nothing we can do for you here

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‎07-29-2021 02:10 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 


Regards,
MayS.

I work on behalf of HP
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