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‎12-24-2019 05:31 PM

HP Recommended

I'm  stuck.

Been in the hospital and home now and logged into the computer for the 1st time a couple days ago and it said it was doing system updates.    Now I'm frozen with a blue screen. I've tried everything F2's system checks out...F11's...tried tge F8 but haven't got into anything with the F8.

  I can't get into anything at all how do I fix this when I can't access my desktop? Sorry to bug on Christmas Eve but I'm desperate for help I cannot finish my project for christmas  and this is the last thing I need. Sent from my android.

1 REPLY 1

‎12-26-2019 12:54 PM

HP Recommended

@ChaCha55 

The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Detailed description of the problem -- including the EXACT wording of any error message being displayed

Once you provide the needed details, someone will reply.



I am a volunteer and I do not work for, nor represent, HP
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