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Reboot and select proper boot device

HP Recommended

My computer froze & I had to force restart


Now my screen says, “Reboot and select proper boot service or insert boot media in selected boot device and press a key”


Any key I press (I’ve tried them all), it takes me to a similar screen that says,

“Intel UNDI, PXE-2.1 (build 083)

Copyright (C) 1997-2000 Intel Corporation

This product is covered by one or more of the following patents: US5, 307, 459, US5, 434, 872, US5, 732, 094, US6, 570, 884, US6, 115, 776 and US6, 327, 625

Realtek PCIe FE family controller series v1.22 (3/16/10)

PXE-E61: Media test failure, check cable

PXE-M0F: Exiting PXE ROM.

Reboot and select proper boot service or insert boot media in selected boot device and press a key.”


Word for word that’s what it says. I’ve already turned it off & disconnected the cable, held down the power button for 5 seconds, and turned it all back on. Nothing has changed.


I don’t know what to do!!


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Message 2 of 2
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HP Recommended


Welcome to the forum.

I am not a HP employee.


Your BIOS can't detect the HDD or SSD which contains the operating system.


What cable did you disconnect/reconnect?


Remove the side panel when the PC is off and disconnected from AC power if you have a Desktop.


Check/reseat the connections to the HDD and motherboard.


It sounds like your HDD may have failed if all connections are good.


Run HP Diagnostics.


Start the PC.


Select "F2".


Run System Tests.









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