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Ruecom9
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Message 1 of 2
396
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Solved!

Recovery Manager fails during software install

HP Recommended
OMEN PC - 870-224
Microsoft Windows 10 (64-bit)

Trying to restore computer to factory default.  Built in  Recovery Manager starts and progresses mid way thru the software installation, then stops as incomplete.  The error log refers to MacAfee.  Retry doesn't do any better.  Where can I go from here to get Windows 10 Home reinstalled?

1 ACCEPTED SOLUTION

Accepted Solutions
Prométhée
Level 16
10,664 10,518 1,094 3,557
Message 2 of 2
Flag Post
HP Recommended

Hello
try an installation with a microsoft media
you can recover the drivers and some software from the support page, then

https://www.microsoft.com/fr-fr/software-download/windows10

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/model/15741160

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
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1 REPLY 1
Prométhée
Level 16
10,664 10,518 1,094 3,557
Message 2 of 2
Flag Post
HP Recommended

Hello
try an installation with a microsoft media
you can recover the drivers and some software from the support page, then

https://www.microsoft.com/fr-fr/software-download/windows10

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/model/15741160

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
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