Red light blinks 10 times on keyborad

[MalcolmStuart]

I have an HP Pavilion Desktop 23-q170na.

Every time I press CAPS LOCK a red light at the top right of the keyboard flashes 10 times. What does this signify?

[Raj_05]

Hi @MalcolmStuart,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The flashing red light on the keyboard of your HP Pavilion Desktop 23, especially when it blinks 10 times, typically indicates a specific hardware error. In HP systems, such blinking patterns often correspond to diagnostic codes that help identify the type of hardware issue present.

For an HP Pavilion Desktop, a red light flashing 10 times could suggest a range of issues, such as.

1. Power Supply Issue: There might be a problem with the power supply or power delivery to certain components of the desktop.
2. Memory (RAM) Issue: There could be a problem with the system memory. This might include memory not being properly seated or a failure of the memory module itself.
3. System Board Failure: A more serious issue could be a failure or fault in the motherboard or a connected component.

Here are a few steps you can take to troubleshoot:

Power Cycle the Computer:

• Turn off the computer and disconnect it from the power source.
• Press and hold the power button for about 15 seconds.
• Reconnect the power and turn the computer back on.

Check the RAM:

• Turn off the computer and unplug it.
• Open the case and reseat the RAM modules by removing and reinserting them.
• If you have multiple RAM modules, try booting the system with one module at a time to identify if a specific module is faulty.

Disconnect External Devices:

• Disconnect all external devices (keyboard, mouse, printer, etc.) and try to boot the system. Sometimes external devices can cause conflicts.

Inspect Power Supply:

• Ensure that all power cables are securely connected and that the power supply is functioning correctly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[MalcolmStuart]

I replaced the batteries in the keyboard and that solved the problem

[Raj_05]

Hi @MalcolmStuart,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support