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‎01-23-2023 12:01 PM

HP Recommended

My refurbished hp desktop all in one came in the mail today, and when I try to power on there's a white light and it has 3 long beeps and 4 short beeps. I don't know anything about computers of any kind. 

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1 REPLY 1

‎01-23-2023 12:16 PM - edited ‎01-23-2023 12:17 PM

HP Recommended

Hi:

 

I recommend that you return it because it has a major problem.

 

If you don't know anything about computers, it would definitely not be something you would want to attempt to troubleshoot on your own.

 

HP Desktop PCs - Computer beeps or a light blinks during startup | HP® Customer Support

 

The red light blinks three times, and then four, short white light blinks (3 long red, 4 short white)

 

This condition indicates a potential power system failure.

  1. Reduce to minimum configuration (CPU, System board, PSU, 1 DIMM of memory), and then isolate the failed component.

  2. Reduce further if issue persists.

  3. Test your system with a known good PSU.

  4. Contact HP Customer Support for further assistance to replace the component, system board, processor (CPU), or PSU if the issue persists.

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