Requesting i7-13700 processor replacement under Intel 13th Gen extended warranty – ENVY TE01-4000i

[KimKunk]

Hello,

I'm requesting help getting my processor replaced under HP's support document ish_11349067-11349049-16, which says HP will honor Intel's warranty extension for affected 13th/14th Gen desktop processors showing instability symptoms.

System: HP ENVY Desktop PC TE01-4000i (Product 6V9T7AV)
Serial number: 2MD4143L1X
Processor: Intel Core i7-13700 (on Intel's list of covered processors)
Purchased: May 24, 2024

The problem: Since the day I bought this computer, it has frozen completely during video playback. The screen locks, nothing responds, and I have to hold the power button to restart. It is still happening. It froze again today.

What I've already tried:
- All updates through HP Support Assistant (BIOS F.45)
- Intel Driver & Support Assistant graphics update
- Turned off browser hardware acceleration
- HP PC Hardware Diagnostics: Memory Quick Check and Component Test both PASSED

The freezes continue after all of these. They match the instability symptoms of Intel's 13th/14th Gen Vmin Shift Instability issue.

My standard HP warranty shows as expired, so the support site doesn't offer chat. Could an HP moderator please review my case and escalate it to the team handling Intel 13th/14th Gen processor replacements?

Thank you,
Kim

[NonSequitur777]

@KimKunk,

Welcome to our HP Community forum!

Please take a look at this link where I and @Bill_To contributed addressing the same issue: Intel industry wide instability issues with intel 13th/14th ... - HP Support Community - 9357629.

Kind Regards,

NonSequitur777