• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-14-2023 11:55 AM

HP Recommended

I got hd error 

 SMART hard disk error 301

then pc froze...I shut down, restarted, esc'd to diagnostic screen, ran FULL hd diagnosis (8+ hours)

found nothing.  Rebooted.  Seeemed to run alright except desktop was empty.

selected "show icons" under desktop properties and original deslktop returned.

After a few minutes of using explorer, got same error.

Attempted to reboot and froze with HP logo displayed and spinning dots.

 

What now?

 

 

Category:
1 REPLY 1

‎09-14-2023 05:10 PM - edited ‎09-14-2023 05:17 PM

HP Recommended

Hi @Jim4764 

 

Welcome to the HP Forum.

 

Smart Hard Disk Error 301. 

 

Start the PC again. Tap "ESC". Select "F2".

 

Run system and component tests. Faulty memory, among other hardware problems, can also cause system anomalies. You probably have a HDD failure but causality could be indeterminate.

 

You either have: a hardware problem or boot loader corruption.

 

A boot loader problem is a rabbit hole. Very difficult to fix while keeping the current OS installation intact.

 

A valid 301 error indicates the system drive is failing or has failed.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.