cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1
7 6 0 0
Message 1 of 10
1,438
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

compaq 500B
Microsoft Windows 7 (32-bit)

When starting PC in bios post I get message that my kingston SSD is S.M.A.R.T. failure and when I go to bios and do all 3 tests in smart option for that disc it sais that it is OK. My bios is 5.13 from 2010. and I have recently bought that SSD to speed up my PC. BIOS has no option to turn off that smart check. What can I do to not receive that message again?

I have found some newer BIOS (6.10) that shpuld be for my board but it sais that it is not compatible... The MB is 

H-I41-uATX (Eton)

9 REPLIES 9
Highlighted
Level 12
11,043 11,017 577 1,657
Message 2 of 10
1,412
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

Reference: https://en.wikipedia.org/wiki/S.M.A.R.T.

 

Google-search for "download free SPECCY".

Download, install, and run SPECCY.

Expand the "Storage" branch.

Expand the "SMART" branch.

What are the values displayed for each measuring-point that SMART is monitoring?

Note that SPECCY allows you to save its report as a '.txt' file.

Select the SMART section from that file, and upload it here.

 


-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

0 Kudos
Highlighted
Level 1
7 6 0 0
Message 3 of 10
1,399
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

Here it is...

 

"Storage
  Hard drives
    KINGSTON SUV400S37240G ATA Device
     Manufacturer Kingston
     Product Family SSDNow
     Form Factor 2.5-inch
     Heads 16
     Cylinders 29.185
     Tracks 7.442.175
     Sectors 468.857.025
     SATA type SATA-III 6.0Gb/s
     Device type Fixed
     Serial Number 50026B776607273C
     Firmware Version Number 0C3FD6SD
     LBA Size 48-bit LBA
     Power On Count 17 times
     Power On Time 418,4 days
     Speed Not used (SSD Drive)
     Features S.M.A.R.T., APM, NCQ, TRIM, SSD
     Max. Transfer Mode SATA III 6.0Gb/s
     Used Transfer Mode SATA II 3.0Gb/s
     Interface SATA-2
     Capacity 223 GB
     Real size 240.057.409.536 bytes
     RAID Type None
      S.M.A.R.T
       Status Good
       Temperature 20 °C
       Temperature Range OK (less than 50 °C)
        S.M.A.R.T attributes
          01
           Attribute name Read Error Rate
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          05
           Attribute name Reallocated Sectors Count
           Real value 0
           Current 100
           Worst 100
           Threshold 10
           Raw Value 0000000000
           Status Good
          09
           Attribute name Power-On Hours (POH)
           Real value 418d 9h
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000002739
           Status Good
          0C
           Attribute name Device Power Cycle Count
           Real value 17
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000011
           Status Good
          64
           Attribute name Erase/Program Cycles
           Real value 366.464
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000059780
           Status Good
          65
           Attribute name Maximum Flying Height control
           Real value 62.944
           Current 100
           Worst 100
           Threshold 0
           Raw Value 000000F5E0
           Status Good
          AA
           Attribute name Reserved Block Count
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          AB
           Attribute name Program Fail Count
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          AC
           Attribute name Erase Fail Count
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          AE
           Attribute name Unexpected Power Loss
           Real value 51
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000033
           Status Good
          AF
           Attribute name Program Fail Count (Chip)
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          B0
           Attribute name Erase Fail Count
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          B1
           Attribute name Wear Leveling Count
           Real value 110
           Current 100
           Worst 100
           Threshold 0
           Raw Value 000000006E
           Status Good
          B2
           Attribute name Unexpected Power Loss
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          B4
           Attribute name Reserved Block Count
           Real value 1.426
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000592
           Status Good
          B7
           Attribute name SATA Downshift Error Count
           Real value 1
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000001
           Status Good
          BB
           Attribute name Reported Uncorrectable Errors
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          C2
           Attribute name Temperature
           Real value 20 °C
           Current 20
           Worst 100
           Threshold 0
           Raw Value 0000120014
           Status Good
          C3
           Attribute name Hardware ECC Recovered
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          C4
           Attribute name Reallocation Event Count
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          C5
           Attribute name Current Pending Sector Count
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          C7
           Attribute name UltraDMA CRC Error Count
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          C9
           Attribute name Soft Read Error Rate
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          CC
           Attribute name Soft ECC Correction
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          E7
           Attribute name Temperature
           Real value 100 °C
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
          E9
           Attribute name Power-On Hours (POH)
           Real value 23d 23h
           Current 100
           Worst 100
           Threshold 0
           Raw Value 000000023F
           Status Good
          EA
           Attribute name Average Erase Count, Max Erase Count
           Real value 122
           Current 100
           Worst 100
           Threshold 0
           Raw Value 000000007A
           Status Good
          F1
           Attribute name Total LBAs Written
           Real value 343
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000157
           Status Good
          F2
           Attribute name Total LBAs Read
           Real value 156
           Current 100
           Worst 100
           Threshold 0
           Raw Value 000000009C
           Status Good
          FA
           Attribute name Read Error Retry Rate
           Real value 0
           Current 100
           Worst 100
           Threshold 0
           Raw Value 0000000000
           Status Good
      Partition 0
       Partition ID Disk #0, Partition #0
       File System NTFS
       Volume Serial Number E2EA76D2
       Size 99 MB
       Used Space 28,1 MB (28%)
       Free Space 71 MB (72%)
      Partition 1
       Partition ID Disk #0, Partition #1
       Disk Letter C:
       File System NTFS
       Volume Serial Number 94F4AC63
       Size 223 GB
       Used Space 12,7 GB (5%)
       Free Space 210 GB (95%)"

 

 

0 Kudos
Highlighted
Level 1
7 6 0 0
Message 4 of 10
1,394
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

IMG_20180203_110543.jpgfIMG_20180205_141057.jpgIMG_20180205_141122.jpgIMG_20180205_141134.jpgIMG_20180205_141144.jpg

0 Kudos
Highlighted
Level 1
7 6 0 0
Message 5 of 10
1,393
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

Is there a way to disable this check up in BIOS? 

0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,657
Message 6 of 10
1,381
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

>  Is there a way to disable this check up in BIOS? 

Maybe.


The SMART report shows that the SSD is capable of "SATA-3" mode, but the motherboard is limiting it to "SATA-2" mode.  This is to be expected with an "older" motherboard.

The screen-capture shows a BIOS dating from 2009.
That's a time when "SATA-3" was not wide-spread.

Have you looked for an updated BIOS ?

The message is "SMART command failed". That's not the usual error-message.
I interpret that message as the BIOS is issuing a query to SMART that the SSD does not allow/support.
Again, maybe a BIOS update is necessary, to issue only those queries to SMART that the SSD allows ???


-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 



0 Kudos
Highlighted
Level 1
7 6 0 0
Message 7 of 10
1,375
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

Bios is actually from 2010. It is v5.13. I have found on various web sites (including Foxconn) version 6.10 but it cannot be installed (says its wrong version or smthng like that) although it is for that MB. If you can help me with updating bios it would be great. I have also installed kingston ssd tool to see if there is newer firmware for SSD but there isn't.
0 Kudos
Highlighted
Level 1
7 6 0 0
Message 8 of 10
1,374
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

And there isn't an option to enable/disable smart checkup in bios. Even when I enter advanced bios (ctrl+F10). Maybe there is even more advanced bios that could do this?
0 Kudos
Highlighted
Level 12
11,043 11,017 577 1,657
Message 9 of 10
1,369
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

> Bios is actually from 2010. It is v5.13

 

From the posted image: BIOS Revision: 5.09 xxxx BIOS Date: 11/27/2009

 

What is the model-number of your HP computer?

 

Access:  http://support.HP.com

and enter your model-number, to find the web-pages specific to your model.

On the "device-drivers" page, select your version of Windows (probably Vista or 7), and click "Change".

Expand the 'BIOS' section, if it exists, to look for an updated BIOS.

 

 

 

0 Kudos
Highlighted
Level 1
7 6 0 0
Message 10 of 10
1,367
Flag Post
HP Recommended

SSD S.M.A.R.T. failure

No, that was the only version on HP support site and I have flashed it (as you can see). There is no other BIOS on HP... The version 6.10 that I have mentioned earlier is from some other site and it's supposed to be for Foxconn H-I41-uATX (Eton) motherboard, but I cannot update my MB with that exe file...
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation