SSD (Samsung Evo 850) no longer recognized by BIOS after update F.34 (SP84270)

[ewilson248]

Does anyone have an update on this? a ticket number with HP or an ecsalation? I would like to know that this is at least being looked at or that HP is aware and actively working on a solution. I need to report to my boss about what is going on.

[mdklassen]

>  I would like to know that this is at least being looked at, or that HP is aware and actively working on a solution.

> I need to report to my boss about what is going on.

This is a "user-to-user" forum, not an official path to contact HP to open a support case.  IMHO, it's time for you to do so.

[ewilson248]

Here is the Official response from HP.

I did want to let you know at this point HP inc is not required to fix or resolve this issue caused by our BIOS update. Because of the Third Party SSD Harddrive our bios updates may not be compatible with other companies hardware. This complaint was elevated to our internal Technicians and determined because of the 3rd party hardware we could not resolve this issue from a technical stand point. If you have any concerns in this matter feel free to give me a call and we can discuss this further.

Bottom line, anyone who installed an SSD is screwed. case closed. HP does not care and does not want you as a customer.

[ewilson248]

mdklassen had an idea for a workaround by adding a PCI Express SATA controller card then connecting the SSD to that board instead.

I am very happy to report this WORKS!

The short version is the SSD is taking a different path on the motherboard now. The PCIe board is acting as an intermediary. I find it ironic that this works as they specifically mention that they are NOT required to support 3rd party hardware.

So here you go: 

1. If your BIOS has secure boot disable that.

2. In the BIOS make sure the ability to use LEGACY devices is on and enabled

3. You can leave UEFI support on.

this is the board I used : 

SYBA SY-PEX40039 SATA III (6.0Gb/s) PCI-e 2.0 x1 Card

Cost me $15 on newegg.

so there you have it.  give it a try and post your results.

If it works and you know of others having the same issue spread the word

[MojaveMike]

This so-called solution entails losing the available slot on the motherboard that you purchased. HP needs to put on their big boy pants and fix it properly.

Edit: spelling 

[domquark]

I had a similar issue. The workaround I eventually came to, I have described here: No Boot after BIOS update 

It's the last entry.

Hope it helps!

[ublac]

I tried this and now SSD boots, but computer exhibits weird symptoms about 10 minutes after booting, so reverted back to HDD.

See: 

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Upgraded-bios-and-can-t-boot-from-SSD-any-more...

@ewilson248 - did you have any of these issues?

---

@ewilson248 wrote:

mdklassen had an idea for a workaround by adding a PCI Express SATA controller card then connecting the SSD to that board instead.

I am very happy to report this WORKS!

The short version is the SSD is taking a different path on the motherboard now. The PCIe board is acting as an intermediary. I find it ironic that this works as they specifically mention that they are NOT required to support 3rd party hardware.

So here you go: 

1. If your BIOS has secure boot disable that.

2. In the BIOS make sure the ability to use LEGACY devices is on and enabled

3. You can leave UEFI support on.

this is the board I used : 

SYBA SY-PEX40039 SATA III (6.0Gb/s) PCI-e 2.0 x1 Card

Cost me $15 on newegg.

so there you have it.  give it a try and post your results.

If it works and you know of others having the same issue spread the word

---

[mdklassen]

---

@ublac wrote:

I tried this and now SSD boots,

but computer exhibits weird symptoms about 10 minutes after booting, so reverted back to HDD.

---

Repeat the disk-cloning.

Disconnect from the Internet.

Disconnect the HDD.

Boot from the SSD.

Use the computer for 10 to 20 minutes.

Give us details about any "weird symptoms" that appear.

Launch the Windows Task Manager.

Connect to the Internet.

Tell us what becomes "active" within Task Manager? Network? Disk-drive? Processor?

Do the symptoms appear only after connecting to the Internet?

What release of Windows 10? 1609? 1703? 1709? 1803?

[mdklassen]

---

@ewilson248 wrote:

Does anyone have an update on this? a ticket number with HP or an ecsalation?

I would like to know that this is at least being looked at or that HP is aware and actively working on a solution.

I need to report to my boss about what is going on.

---

From: Software and driver results for: HP Pavilion Desktop - 510-p136

there are 4 BIOS-updates:

HP Consumer Desktop PC BIOS Update (ROM Family SSID 81B3)
F.17 Rev.A
5.7 MB
Oct 7, 2016
 
HP Consumer Desktop PC BIOS Update (ROM Family SSID 821D)
F.33 Rev.A
8.4 MB
Jan 26, 2018

HP Consumer Desktop PC BIOS Update (ROM Family SSID 822A)
F.21 Rev.A 8.3 MB Apr 2, 2018
 

HP Consumer Desktop PC BIOS Update (ROM Family SSID 81B4)
F.37 Rev.A
10.7 MB
Jun 18, 2018

Description: This package provides an update to the HP Consumer Desktop PC BIOS (ROM Family 81B4) for supported models running a supported operating system

Fix and enhancements:

- Update ME to 11.8.50.3470
- Update HP Basic diag to 1.24.0.0
- Update Microcode to 0xC6

Have you tried that "F.37" BIOS-update, from 2 months ago?

[ublac]

F.37 is the BIOS I have.

More details on the symptoms and detailed diagnostics appear in this post:

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/Upgraded-bios-and-can-t-boot-from-SSD-any-more...