STUCK ON BIOS SCREEN AFTER INSTALLING NEW GPU

[GHIFARIFM]

hi, i buy  new gpu which is msi aero itx gtx 1050 ti oc edition when i install it on my pc it wont boot to windows it just stuck on the bios scree or logo screen.

i have this kind of motherboard/ https://support.hp.com/us-en/product/hp-pavilion-elite-hpe-500-desktop-pc-series/5035344/model/51132...

do i need to change the motherboard?

[MKazi]

@GHIFARIFM

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP PAVILION HPE-520 series PC. I read that you have installed a GEFORCE® GTX 1050 TI AERO ITX 4G OC graphics card and the PC does not boot to Windows. The PC is stuck on on the BIOS screen or the HP logo screen. Not to worry, I'll do my best to help you. 

The link you mentioned in your post is not working.

To provide an accurate resolution, I need a few more details: 

• Please let me know the exact PC model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Does the PC boot fine into Windows if the graphics card is removed?
• Does the card work fine if connected to another PC (if available)?

Please feel free to reply. Cheers! 🙂

[GHIFARIFM]

Hi, thank you for replying
1. Hp pavilion elite hpe-520be pc euroa4
Serial no: CZC12084BP
Product no: A0N91EA#AK6
2. Yes it boot just fine
3. Yes it work fine

[GHIFARIFM]

And the HP yotube channel send me this link https://support.hp.com/ro-en/document/c03653200 but it only work for windows 8 and 10 not 7 as it says on the link

[MKazi]

@GHIFARIFM

Thanks for your reply. 

Yes, the secure boot works only in Win8 and Win10. You've done a remarkable job performing the steps. 

The evidence indicates that there could be a compatibility issue between the graphics card and the PC.

If you have any other graphics card that can be tried with then please do so. Because this way we can check if the PCI express slot on the motherboard is good or not. 

Please initiate a test on the motherboard just to confirm there are no issues with the PCI express slot:

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

Figure : HP PC Hardware Diagnostics (UEFI) main menu

• Select Component tests.

Figure : Component Tests options

• Please initiate a test on the system board.

Hope this information helps. Keep me posted. Good luck!