-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
06-30-2025 06:44 AM
Product: HP PRODESK 400 G7 MICROTOWER PC
Operating System: Microsoft Windows 10 (64-bit)
THE SYSTEM IS SHOWING "SYSTEM LOCKED - AUTHENTICATIO FAILED". I NEED THE SMC.bin FILE OR OFFICIAL METHIOD TO UNLOCK THE BIOS/POWER-ON PASSWORD. SERIAL NO: XXXX40BKW
1 REPLY 1
07-01-2025 12:07 PM
HP does not allow any forum postings related to password removal/resets you will need to contact your regional HP office or for the usa at the bottom of this webpage on the left side is a "CONTACT US" link you can click on to reach a HP rep be prepared to give the systems model/ser and if possible have the purchase receipt to see if HP will provide help
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.