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‎06-04-2024 10:37 PM

HP Recommended
Operating System: Microsoft Windows 11

NEED HELP!  I got a new used laptop recently, and it's been working perfectly fine for the past few days, but this morning I tried turning it on but it wouldn't turn on. And when it did turn on it turns on for a second but on a black screen, then flickers very quickly, then the screen shuts off again. I can't get into it to fix the problem (whatever it is) since its always on a black screen except for when it flickers, and I'm terrified that I'll have to tear apart my laptop in order to fix it. I've tried charging it in a different outlet, same issue. I've checked to see if there was any physical damage and as far as I'm seeing it, it's not damaged. I'm unsure if this is a hardware or software issue, I may be guessing software but I'm not a computer genius. Is this fixable? Help is greatly appreciated!!

2 REPLIES 2

‎06-05-2024 01:52 AM

HP Recommended

This video shows you what to do when your laptop starts but the screen is black:

 

HP employee. Not official HP support, just a volunteer on the support site.
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‎06-07-2024 07:30 PM

HP Recommended

See that's the thing, I have a windows 11, i cant take the back off.

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