02-17-2019 06:47 PM
Due to my internet service provider server down by outage, I forced shut down the laptop.when I reboot, the screen was locked at ‘Choose your keyboard layout‘ and cannoy move. Please advise how to solve the problem？
02-19-2019 08:39 AM
Welcome to the HP Forums,
We'll be with you until it's all sorted & beyond!
If you haven't done this already, please restart your device again to resolve the issue, if that didn't work out, here's what else you could do:
- Check if your keyboard or mouse works on other computer or laptop. Hence, connect them to another device and make sure that there's any problem with them. However, if the mouse and keyboard are working just fine, you might need to try other methods.
- Restart the computer and tap on F11 during the same to enter recovery mode, When you see the recovery screen on your PC, choose Troubleshoot.
- Click Advanced Options and open Command Prompt.
- In the Command Prompt type the following command:
For 32-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~162220.127.116.11
For 64-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16218.104.22.168
IMPORTANT: Change C: with the appopriate drive letter, if Windows is located in other directory, not in C: drive.
- Close Command Prompt.
- Click Continue to close the Windows Recovery Environment.
- Restart the computer and install available Windows updates. Navigate to Start > Settings > Update & security > Windows Update > Check for updates.
- If the issue persists, try the below steps:
- Restart the PC again, tap F11 during a restart and Select the Recovery Menu on the Choose an option screen and click Troubleshoot.
- Now under Advanced Options menu select Command Prompt.
- Copy and paste the following commands in the Command Prompt window and press Enter:
chkdsk c: /f
bcdboot c:\\windows /s c:
- When Command Prompt executes all the commands, reboot your PC and check if they fixed the “Choose your keyboard layout” error.
In case this method did not work, you can try boot into Safe Mode with Networking:
- Reboot Windows several times in a row. Failed reboots will start an Automatic Repair.
- In the Automatic Repair Window, select Troubleshoot -> Advanced Options.
- Then open Startup Settings and click Restart.
- Now click F5 or 5 to access Safe Mode with Networking.
- Once you access the desktop, right-click on Windows key and select Device Manager.
- Check each category of drivers to find out if any of them are malfunctioning. Problematic drives are usually marked with a yellow exclamation mark.
- If none of them are labeled as outdated or corrupted, then we would strongly recommend updating all Universal Serial Bus controllers.
Let me know how that pans out,
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Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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