Screen stuck in "Choose your keyboard layout" in automatic repair after power down.

[dajr]

Just a note: I can boot to desktop in "safe mode".

Computer locked up during photo editing. Had to power down via power button. On reboot, the "preparing automatic repair" screen came up and took me to screen "Choose your keyboard layout". At this screen the PC renders the usb ports useless which in turn renders the keyboard and mouse incapable of selecting a country.

   I have tried ALL the fixes mentioned on these forums, including creating a media disk and following the instructions and using the command prompt and instructions:

> chkdsk c: /f > bootrec /fixmbr > bootrec /fixboot > bootrec /rebuildbcd > bootsect /nt60 ALL  > bcdboot c:\windows /s c:

They all indicate succesful except for the final command I get a failure message.

I can boot into safe mode and backed up my files to another drive. I tried to "reset this PC" ... get failure messages in both modes with saving files and without "There was a problem resetting your PC" "No changes were made"...I reset the bios to default...while in safe mode i have mouse and keyboard function.

Recent changes:

A few months ago I replaced the PSU and purchsed 16gb of ram and got a new monitor, its been fine since february.

I added a new keyboard a week ago. Thinking this was suspect, I went back to old KB.

I have been cranking away for the last 15 hours trying to resolve this to no avail, I need to get photo edits done for a deadline. Anyone have any suggestions? i don't mind doing a clean install but this was originally Win7 and came with the PC...upgraded to 10 when free upgrades came out and all subsequent updates thereafter. I don't have a license key for a clean install.

~Dave

[The_Fossette · Accepted solution]

Hi @dajr

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to windows.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I see that you have performed all the troubleshooting and tried a reset as well. I recommend you to contact phone support and order recovery media for your computer and you can do a clean install using the recovery media.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question and you have a great day!

Take care.

Cheers!

[dajr]

@The_Fossette

   Thanks for the timely response, greatly appreciated. I will contact them for recovery media and hope that will square things away, although i do have some doubts and may have to go with a new HDD and purchase an OS as I believe the mbr is corrupted and wont accept an overwrite or repair/rebuild, unless the recovery media can take care of that, its worth a shot. Thanks again for the response.

~Dave

If anyone reading this had any success with recovery disks for this situation, please type a note and let me know...thanks.

[The_Fossette]

Hi @dajr

You can check the hard drive of your computer by running a test. Follow the steps in the below article to run a test on the hard drive.

http://hp.care/2rf1hcP

Hope this helps and you have a great day!

Take care.

Cheers!