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Kel68
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Screen stuck on TPM clearing

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Hp notebook
Microsoft Windows 10 (32-bit)

I was doing a suggested BIOs update when it got to a reboot stage and came up with a black screen with a blue box in the middle asking me to press F1 to accept a TPM clearing or F-22 reject it. I wasn't sure which one to use, but it doesn't seem to matter because my computer is stuck on that screen no matter what I try to push I only get beeping noises. Just wondering what to do from here. I have tried turning my computer off and back on it only comes back to the screen. Someone please help.

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TEJ1602
HP Support Agent
HP Support Agent
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@Kel68, Welcome to HP Support Community!

 

Let us try to perform a BIOS recovery and see if that works. Follow the steps from the document HP Notebook PCs - Recovering the BIOS.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Kel68
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Thank you for responding to my email. I tried those steps several times and it did nothing to correcr my computer issue. 

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praveen196
HP Support Agent
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@Kel68our 

 

Thank you for the update.

 

In that case, I would suggest you contact phone support.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Have a nice day!!

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