Seeking Help - Desktop Boot and Lockup Issues

[michaeljordy313]

Hello HP Community,

I hope this message finds you all well. I'm reaching out because I've been encountering some frustrating issues with my HP desktop, and I'm hoping someone here might be able to lend a hand.

Issue: Lately, I've been experiencing difficulties with my HP desktop during the boot process. It takes longer than usual to start up, and sometimes it even ends up in a complete lockup situation shortly after booting.

Boot Process Details: The startup process seems to be slower than it used to be, and occasionally, the system just hangs with no response. I've noticed this happening more frequently, and it's causing disruptions to my work.

Desktop Specifications:

• Model: HP Pavilion 590-p0057c
• Operating System: Windows 10 (64-bit)
• RAM: 12GB
• Processor: AMD Ryzen 5

What I've Tried: I've attempted a few troubleshooting steps on my own, such as checking for software conflicts, updating drivers, and ensuring there are no unnecessary startup programs. However, the issue persists.

Request for Assistance: If anyone has faced a similar desktop boot or lockup problem and found a solution, I would greatly appreciate your insights. Are there specific diagnostic tools or steps I should take to identify the root cause of these booting and freezing issues?

Conclusion: I value the expertise of this community and have seen many helpful discussions here. Any assistance or advice you can provide would be immensely appreciated. Thank you in advance for your time and support.

Best,

Michael Jordy

[WAWood]

Sorry that no one has responded to your post sooner ...

This nearly always means the primary drive is failing and will need to be replaced, and Windows reinstalled on the PC.

See the following HP Guide for more information:

https://support.hp.com/au-en/document/ish_3053911-2842957-16