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Cabrieforgey
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Message 1 of 2
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Session 1 initialization Failed

HP Recommended
Pavilion p6000
Microsoft Windows 10 (64-bit)
After start up my computer ran into an issue. I was given the code: Session 1 Initialization Failed. After the computer restarted I was taken to a screen where it tells me to select the language for the keyboard, but it must be disabling the USB drives because I have tried multiple keyboards and mice and it isn’t allowing me to select a language, there is actually no movement or change on the options. Is there a solution for this other than restarting the computer to factory conditions? I would hate to lose pictures. Thanks! Oh it is Windows 10.
1 REPLY 1
Jeet_singh
Retired
Retired
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Message 2 of 2
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Hi @Cabrieforgey,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are facing an issue with your computer not booting to the desktop. Don't worry I'll do my best to help you with this.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC?

Have you tried to run any test on the computer from F2?

 

In the meantime, let's try to perform a Hard reset on the PC

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

As you are getting an error code Session 1 Initialization Failed, post which you are getting a prompt to select the language but the keyboard and mice are not responding.

As you have already tried multiple USB keyboards, there might be issue with the computer's hardware.

If you are using the USB ports in the front of your computer, I would recommend you to connect it to the rear of the computer and check.

If the issue persists, I would personally suggest you contact our HP phone support for further assistance.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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