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birdrad
Level 1
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Message 1 of 4
351
Flag Post

Shutdown of HP All In One Computer

HP Recommended
HP Envy All-In-One Model 27-B214
Microsoft Windows 10 (64-bit)

In the last 24 hours, my AIO computer spontaneously shut down for no apparent reason. Pushing restart button on back of computer did not work. Eventaully on both occasions I was able to restart it by unplugging the replugging computer into surge protector Surge protector did not trip  . Any ideas on possible cause/solutions ?

 

Also when this happens is there way to restart computer other than restart button (which is lcoate4d on back of stand) ?

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 794
Message 2 of 4
Flag Post
HP Recommended

@birdrad Welcome to HP Community!

 

I understand that you are facing the All in one shut down automatically.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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birdrad
Author
Level 1
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Message 3 of 4
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HP Recommended

Suggestions were already tried. Also question about start button on computer was not answered.

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praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 794
Message 4 of 4
Flag Post
HP Recommended

@birdrad

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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