Shutdown when moved

mcc422 · ‎04-03-2021

Yesterday it was working fine, then last night it wouldn't fully turn on. Today I tried to use it and it seems every time it moves even the slightest bit it automatically flicks off and restarts. Already did a hard reset and nothing changed. Maybe it's hardware? I'm really not knowledgeable about computers at all. All I know is if you bump it it goes dark and starts again.

Prométhée · ‎04-04-2021

Hello
it is necessary to open to check if not a badly connected element or other!
if the computer is still under warranty contact hp directly

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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