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mcc422
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Message 1 of 2
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Shutdown when moved

HP Recommended
HP 15.6" Touchscreen Laptop, Intel Core i3 i3-7100U, 12GB RAM, 1TB HD, DVD Writer, Windows 10 Home,
Microsoft Windows 10 (64-bit)

Yesterday it was working fine, then last night it wouldn't fully turn on. Today I tried to use it and it seems every time it moves even the slightest bit it automatically flicks off and restarts. Already did  a hard reset and nothing changed. Maybe it's hardware? I'm really not knowledgeable about computers at all. All I know is if you bump it it goes dark and starts again. 

1 REPLY 1
Prométhée
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Message 2 of 2
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HP Recommended

Hello
it is necessary to open to check if not a badly connected element or other!
if the computer is still under warranty contact hp directly


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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