Sleep Mode restart

[michellefaye1]

I just got this computer and when it goes into sleep mode it will not wake up. I have moved the mouse tapped keys on the keyboard and nothing. I have to do a hard reboot to get it to come on. Any advise?

[asmita6658]

Hi @michellefaye1

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue. 

Let's try these steps -

Step 1 Enable the keyboard to wake the computer -

1) In Windows, search for and open the Device Manager.

2) Click the arrow next to Keyboards, and then double-click the name of your keyboard.

3) Click the Power management tab.

4) Select the box next to Allow this device to wake the computer. Click ok.

Step 2 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 5 Troubleshoot using the Windows Power troubleshooter -

1) In Windows, search for and open the Control Panel.

2) In the Control Panel Search field, type troubleshooting.

3) Click Troubleshooting.

4) In the System and Security area, click Improve power usage.

5) Click Next to run the troubleshooting tool.

Download and install the BIOS, Chipset drivers from this link.  

You may also refer to this document - HP PCs - Sleep and Hibernate Issues

Hope this helps! Keep me posted. 

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Have a great day!