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‎01-14-2022 11:32 AM

HP Recommended
Product: Slimline HP PC 270-a016 - I do own this.
Operating System: Microsoft Windows 10 (64-bit)

I own a 

PC 270-a016 and have a 24 digit Failure ID but can't find a place in HP support to learn what the Failure ID means.  Help please.

1 REPLY 1

‎01-14-2022 11:50 AM - edited ‎01-14-2022 11:52 AM

HP Recommended

@revandoeren 

Hello,


The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

The following documents are available for reference:

 

The procedure for replacing the hard disk drive can be found in the HP manual below.


In case of need, don't hesitate to contact us.

Best regards,:Wink:



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